Cognizo Status Page - Notice history

Copilot Service experiencing partial outage

Server Health - Operational

Action Services - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025
99.937% uptime

Google AI Overviews Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

ChatGPT Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Perplexity Service - Operational

99.372% uptime
Aug 2025
Sep 2025
Oct 2025

Copilot Service - Partial outage

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Google AI Mode Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Grok Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Gemini Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Claude Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

ChatGPT Ads Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Meta Service - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Landing Page - Operational

100.00% uptime
Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Degraded Search Performance with ChatGPT Scraper
ResolvedDegraded performance344 hours 5 minutes
  • Resolved
    UTC
    Resolved

    We have resolved the issue related to ChatGPT data collection at this time for all users. However, there may still be some delays as we work with the provider to finalize the fix. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo App.

  • Monitoring
    UTC
    Monitoring

    We have resolved the issue related to ChatGPT data collection at this time for all users. However, there may still be some delays as we work with the provider to finalize the fix. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo App.

  • Identified
    UTC
    Identified

    We have identified the issue related to ChatGPT data collection. The issue was caused by a problem with one of our service providers who does the data collection for ChatGPT. We are working with the provider currently and working to resolve it as soon as possible.

  • Investigating
    UTC
    Investigating

    We’re investigating an issue affecting ChatGPT data collection. This is causing some AI Search queries to bypass data retrieval and default to direct model responses. As a result, users may notice fewer citations and missing source references in certain outputs.

Degraded performance with the Perplexity Scraper
ResolvedPartial outage94 hours 23 minutes
  • Resolved
    UTC
    Resolved

    The issue with Perplexity data collection has been resolved. It was caused by a problem with one of our service providers. We worked with them to fix it, and everything is now back to normal. Thanks for your patience.

  • Monitoring
    UTC
    Monitoring

    We have resolved the issue related to Perplexity data collection at this time for all users. However, there may still be some delays as we work with the provider to finalize the fix. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo App.

  • Identified
    UTC
    Identified

    We have identified the issue related to Perplexity data collection. The issue was caused by a problem with one of our service providers who does the data collection for perplexity. We are working with the provider currently and working to resolve it as soon as possible.

  • Investigating
    UTC
    Investigating
    We are investigating an issue with Perplexity data collection. This is affecting some users when they make changes to their brands, keywords, and prompts and will cause extended loading screens in the Cognizo Platform.

Sep 2025

Partial outage caused by cloud hosting provider
ResolvedPartial outage1 hour 44 minutes
  • Resolved
    UTC
    Resolved

    The issue impacting access to our platform has been resolved. It was caused by an outage with our cloud hosting provider. Their team implemented a fix, and full access has now been restored.

    Thank you for your patience.

  • Monitoring
    UTC
    Monitoring
    We are seeing recovery following the outage with our cloud hosting provider (Railway). Their team has implemented a fix and we are monitoring platform access to ensure stability. Some users may continue to experience intermittent issues as the fix is finalized.
  • Identified
    UTC
    Identified

    We have identified an issue impacting access to our platform, caused by an outage on our cloud hosting provider’s side (Railway). Their team is actively engaged and working on a fix, and we are monitoring progress closely.

  • Investigating
    UTC
    Investigating
    We are observing an issue with our server provider. This is impacting access to our platform for some users. We are working with the team to resolve the issue as quickly as possible. For additional information, please refer to:
Degraded Performance on Prompts and Citations
ResolvedDegraded performance625 hours 5 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident. Some users may notice citation attributions showing incorrect results.
  • Identified
    UTC
    Identified
    We have confirmed that the performance degradation is caused by an issue in how some providers we use capture citations. Our team is actively working on a resolution and addressing this with the highest priority.
  • Investigating
    UTC
    Investigating
    We are currently investigating an issue that is causing slow performance and timeouts in the _Prompts_ and _Citations_ modules. Some users may experience degraded performance when accessing these areas.

Aug 2025

No notices reported this month

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