Cognizo Status Page - Notice history

All systems operational

Landing Page - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Server Health - Operational

Cognizo App - Operational

99% - uptime
Jul 2025 · 95.90%Aug · 100.0%Sep · 99.99%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

Partial outage caused by cloud hosting provider
  • Resolved
    Resolved

    The issue impacting access to our platform has been resolved. It was caused by an outage with our cloud hosting provider. Their team implemented a fix, and full access has now been restored.

    Thank you for your patience.

  • Monitoring
    Monitoring
    We are seeing recovery following the outage with our cloud hosting provider (Railway). Their team has implemented a fix and we are monitoring platform access to ensure stability. Some users may continue to experience intermittent issues as the fix is finalized.
  • Identified
    Identified

    We have identified an issue impacting access to our platform, caused by an outage on our cloud hosting provider’s side (Railway). Their team is actively engaged and working on a fix, and we are monitoring progress closely.

  • Investigating
    Investigating
    We are observing an issue with our server provider. This is impacting access to our platform for some users. We are working with the team to resolve the issue as quickly as possible. For additional information, please refer to:
Degraded Performance on Prompts and Citations
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident. Some users may notice citation attributions showing incorrect results.
  • Identified
    Identified
    We have confirmed that the performance degradation is caused by an issue in how some providers we use capture citations. Our team is actively working on a resolution and addressing this with the highest priority.
  • Investigating
    Investigating
    We are currently investigating an issue that is causing slow performance and timeouts in the _Prompts_ and _Citations_ modules. Some users may experience degraded performance when accessing these areas.

Aug 2025

No notices reported this month

Jul 2025

Degraded Experience in ChatGPT Data Collection
  • Resolved
    Resolved

    The issue with ChatGPT data collection has been resolved. It was caused by a problem with one of our service providers. We worked with them to fix it, and everything is now back to normal.

    Thanks for your patience.

  • Monitoring
    Monitoring

    We have resolved the issue related to ChatGPT data collection at this time for all users. However, there may still be some delays as we work with the provider to finalize the fix. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo Platform.

  • Investigating
    Investigating
    We are investigating an issue with ChatGPT data collection. This is affecting some users when they make changes to their brands, keywords, and prompts and will cause extended loading screens in the Cognizo Platform.

Jul 2025 to Sep 2025

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