Cognizo Status Page - Issues with authentication – Incident details

All systems operational

Issues with authentication

Resolved
Degraded performance
Started 3 months agoLasted about 2 hours

Affected

Cognizo App

Degraded performance from 9:30 PM to 10:06 PM, Operational from 10:06 PM to 11:10 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved by our authentication provider.

  • Monitoring
    UTC
    Monitoring

    Our authentication has implemented a fix and the platform has now fully recovered. We will be monitoring this incident for the next hour for any degradation.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Our third party service (Clerk) is currently working on a fix to enable access to the platform.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. The issue is stemming from our authentication provider and updates can be tracked here: