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Cognizo App - Operational
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The issue with Perplexity data collection has been resolved. It was caused by a problem with our most recent change. We worked to fix it, and took internal measures to make sure this won't repeat. Thanks for your patience.
We have resolved the issue related to degraded prompt visibility numbers at this time for all users. Users may observe that the main scores on visibility, share of voice and sentiment is not visible on line graphs as we are monitoring the platform. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo App.
We have identified the problem and the team is working on a fix.
We are currently investigating an incident where prompt visibility numbers are reflecting the same values as overall visibility numbers. This should impact visibility graphs on prompt details.
We have resolved the issue related to ChatGPT data collection at this time for all users. However, there may still be some delays as we work with the provider to finalize the fix. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo App.
We have identified the issue related to ChatGPT data collection. The issue was caused by a problem with one of our service providers who does the data collection for ChatGPT. We are working with the provider currently and working to resolve it as soon as possible.
We’re investigating an issue affecting ChatGPT data collection. This is causing some AI Search queries to bypass data retrieval and default to direct model responses. As a result, users may notice fewer citations and missing source references in certain outputs.
The issue with Perplexity data collection has been resolved. It was caused by a problem with one of our service providers. We worked with them to fix it, and everything is now back to normal. Thanks for your patience.
We have resolved the issue related to Perplexity data collection at this time for all users. However, there may still be some delays as we work with the provider to finalize the fix. If you are having issues please reach out to us via live chat in the bottom right corner of the Cognizo App.
We have identified the issue related to Perplexity data collection. The issue was caused by a problem with one of our service providers who does the data collection for perplexity. We are working with the provider currently and working to resolve it as soon as possible.
The issue impacting access to our platform has been resolved. It was caused by an outage with our cloud hosting provider. Their team implemented a fix, and full access has now been restored.
Thank you for your patience.
We have identified an issue impacting access to our platform, caused by an outage on our cloud hosting provider’s side (Railway). Their team is actively engaged and working on a fix, and we are monitoring progress closely.
Sep 2025 to Nov 2025
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